Clinical Services Manager
On-siteMadison, Wisconsin, United States
Job Summary
Supervise the store team to ensure clinical services follow operational processes and meet daily goals while acting as Manager on Duty to support overall store objectives. Greet patients, identify their needs, and drive sales to exceed personal and store revenue targets by delivering outstanding customer service. Resolve customer issues through proper troubleshooting and train Doctor Technicians on diagnostic pre-testing, local mode, digital refraction, and contact lens care. Provide direction on executing clinical standards, maintain accurate HIPAA-compliant patient records, and oversee protocols for contact lens orders and diagnostic trials. Ensure training guidelines and certification requirements are met while maintaining brand standards and diagnostic lens inventory.
Required Qualifications
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
Desired Qualifications
- Optical or clinical experience preferred, but not required
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