Clinical Services Manager
On-siteJacksonville, Florida, United States
Job Summary
Greet patients upon entry, identify needs, and provide product information to ensure a memorable experience. Drive sales to exceed personal and store revenue goals while resolving customer issues through proper troubleshooting and team training. Provide supervision and direction to Doctor's Technicians regarding diagnostic pre-testing, local mode, digital refraction, and contact lens care. Coach staff on contact lens insertion and removal, oversee diagnostic lens inventory, and maintain accurate patient records in compliance with HIPAA standards. Ensure all training guidelines, protocols, and clinical standards from Physicians Eyecare Group are executed at the highest level while maintaining store brand standards. Act as Manager on Duty to support overall store operational and sales goals.
Required Qualifications
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
Desired Qualifications
- Optical or clinical experience preferred, but not required
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