Clinical Services Manager
On-siteJonesboro, Arkansas, United States
Jonesboro, Arkansas, United StatesOn-siteFull Time
Full Time
Job Summary
Greet patients upon entry, identify needs, and drive sales to exceed daily, weekly, and monthly revenue goals while resolving customer issues. Supervise Doctor Technicians on diagnostic pre-testing, local mode, digital refraction, contact lens care, and PEG clinical standards. Coach staff on lens insertion and removal, maintain accurate HIPAA-compliant patient records, and ensure brand standards through basic housekeeping. Oversee contact lens orders, diagnostic trials, and weekly inventory maintenance. Act as Manager on Duty to support overall store operational and sales objectives.
Required Qualifications
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
Desired Qualifications
- Optical or clinical experience preferred, but not required
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.