Clinical Services Manager (Pipeline)
On-siteVirginia Beach, Virginia, United States
Job Summary
Greet patients upon entry, identify their needs, and drive sales to exceed daily, weekly, and monthly revenue goals while resolving customer issues through team troubleshooting training. Supervise Doctor Technicians on diagnostic pre-testing, local mode, digital refraction, and contact lens care, ensuring strict adherence to Physicians Eyecare Group protocols and HIPAA compliance. Coach staff on contact lens insertion and removal, oversee diagnostic lens inventory, and maintain accurate patient records. Act as Manager on Duty to support overall store operational and sales objectives. This role requires at least one year of retail or clinical leadership experience, an associate's degree, and strong communication skills within a fast-paced environment.
Required Qualifications
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
Desired Qualifications
- Optical or clinical experience preferred, but not required
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