Clinical Services Manager
On-siteMetairie, Louisiana, United States
EXPIREDMetairie, Louisiana, United StatesOn-siteFull Time
Full Time
Job Summary
Greet patients upon entry to identify needs and drive sales toward daily, weekly, and monthly revenue targets. Supervise Doctor Technicians on diagnostic pre-testing, local mode, digital refraction, and contact lens care while coaching staff on insertion and removal techniques. Resolve customer issues through troubleshooting and ensure strict adherence to clinical standards, training guidelines, and HIPAA compliance for patient records. Maintain diagnostic lens inventory and perform basic housekeeping to uphold brand standards. Act as Manager on Duty to support overall store operational and sales goals.
Required Qualifications
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
Desired Qualifications
- Optical or clinical experience preferred, but not required
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