Clinical Secretary - Outpatient Psych Services
On-siteLebanon, New Hampshire, United States
Job Summary
Respond to patient calls, greet arrivals, and manage appointment scheduling while processing referrals, prescriptions, and external procedure authorizations. Review daily schedules, monitor work queues, and handle incoming faxes to ensure timely service delivery. Coordinate with providers and specialists outside the department, complete after-visit follow-ups, and monitor the waiting room for patient needs. Implement department policies, deliver mail, and report concerns to supervisors. Requires high school diploma, one year of provider office experience, and strong communication skills.
Required Qualifications
- High school graduate or equivalent
- 1 year experience in provider office
- Knowledge of insurance benefit programs
- Medical terminology
- Ability to effectively interact with providers, staff, patients and insurance plan representatives
- Prior computer experience
- Excellent communication skills
- Attention to detail
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