Clinical Secretary - Operating Room

Respond to patient calls, greet arrivals, and process appointments, tests, and prescriptions while managing multiple e-DH worklists and daily schedules. Review incoming faxes, monitor system messages, and complete authorizations and pre-certifications for external procedures. Act as liaison between primary care physicians and specialists, process referrals, and track queue status. Support staff with patient communication, address waiting room concerns, and deliver department mail. Review end-of-day schedules to contact patients requiring follow-up and process no-show letters. Implement department policies and participate in referral management initiatives.