Clinical Sales Liaison - Tacoma/Olympia (53924)
$52,000–$72,800 year
On-siteTacoma, Washington, United States
Job Summary
Assist the Sales, Account Receivable, and Customer Service teams by obtaining patient chart notes and documentation to meet insurance coverage criteria. Attend Sales Team meetings to stay current on organizational needs and present PHM professionally to enhance trust within the medical and community sectors. Deliver and set up PAP Therapy equipment as required while maintaining high knowledge of respiratory services, equipment troubleshooting, insurance guidelines, and contract provisions. Act as a resource for customers and referral sources by providing updated information and conducting periodic in-service education. Effectively follow up with customers and referral sources to assure quality service and resolve concerns, ensuring compliance with all insurance guidelines, company policies, and regulatory requirements. Work after hours as needed to ensure timely equipment delivery for all referrals and patients.
Required Qualifications
- Valid State Driver's license
- vehicle insurance in residing state
- current license in residing state (if medical professional)
Desired Qualifications
- A bachelor's or associate degree (B.A./B.S.) from an accredited college or university
- one to three years of relevant experience and/or training
- Prior experience and knowledge in home medical equipment and respiratory services
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- Ability to work effectively with little supervision
- Good verbal and written communication skills
- Ability to understand & follow organizational policy & procedure
- Ability to learn and communicate features and benefits of a variety of products and services
- Competence and confidence to present a professional image in meeting with medical professionals
- Ability to meet deadlines/established timelines
- Detail oriented and able to work under pressure
- Possess good people skills and able to follow up
- Must be organized and detailed
- Must be able to assist in resolving customer service issues
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