Clinical Program Manager
$77,306–$88,902 year
On-siteDenver, Colorado, United States
Job Summary
Recruit, hire, train, and supervise program staff through weekly coaching sessions and performance management. Facilitate team meetings, provide clinical care to participants, and oversee day-to-day operations to ensure alignment with internal policies and evidence-based practices. Establish collaborative relationships with external partners, agencies, and funding sources to coordinate care. Monitor staff performance objectives, assist with budget oversight, and ensure compliance with Medicaid and organizational requirements. Maintain accurate client records in the EHR and HMIS, conduct quality improvement and peer reviews, and support the implementation of trauma-informed care models.
Required Qualifications
- Master's degree in social work or counseling
- Licensed as mental health provider (LCSW, LPC, LMFT)
- Active license in Colorado without restrictions, conditions, or stipulations from DORA for at least two years
- Active certification in basic life support or able to obtain certification within 30 days of employment
- Valid driver's license
- Successful completion of the privileging and credentialing process for Behavioral Health Clinical Supervisors at the Coalition
- Must pass a Colorado Bureau of Investigation (CBI) background check
- Demonstrated knowledge and experience in the fields of substance use treatment, mental health, and homelessness
- Experience working with chronically homeless individuals, particularly those with serious mental illness, substance use disorders, or complex barriers to engagement
- Proven program management and supervisory experience, including staff development and team leadership
- Familiarity with non-profit organizational management practices
- Understanding of basic accounting principles and their application in a program setting
- Working knowledge of HIPAA federal and state compliance requirements
- Knowledge of homeless issues and sensitivity to the needs of underserved populations
- Strong critical thinking and sound decision-making skills, with the ability to maintain confidentiality
- Excellent interpersonal, customer service, and assertive communication skills; high degree of emotional intelligence
- Effective oral and written communication skills; able to engage diverse audiences
- Ability to organize and prioritize multiple responsibilities and manage tasks independently
- Attention to detail and accuracy in data management and reporting
- Proficient in using office equipment and software, including Microsoft Word, Excel, PowerPoint, Office 365, email, and HR systems
- Skilled in negotiation and mediation, especially in high-stakes or sensitive situations
- Ability to work effectively in dynamic environments that may include interpersonal conflict or operational challenges
- Ability to foster and maintain a productive, inclusive team environment and retain high-performing staff
- Capacity to advocate and negotiate with professionalism while maintaining healthy boundaries
- Commitment to trauma-informed care, recovery-oriented, and client-centered service models
Desired Qualifications
- LAC, CAS or CAT
- Two years of management and supervisory experience
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