Clinical Operations Manager
$85,000–$100,000 year
RemoteUnited States
Job Summary
Provide daily email support to the therapist network to ensure high-quality clinical care, acting as a point of escalation for complex customer and therapist questions to drive quality improvements. Audit qualitative, quantitative, and episodic data to deliver actionable feedback, monitor therapist capabilities, and conduct proactive outreach to improve satisfaction and prevent churn. Articulate new product ideas to the Clinical Product Liaison team and communicate regulatory changes to support compliance with mental health ethical and legal standards. Work closely with Marketing for public speaking events and media appearances, while supporting QA efforts as the company launches into the insurance marketplace.
Required Qualifications
- Graduate degree (Masters or Doctorate) in counseling, psychology, or social work
- Have at least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years
- Analytical and metrics driven, with a proven track record of making decisions based on data
- Ability to understand and respect different therapeutic approaches, even if it is not your own preferred approach
- Have great communication skills including public speaking
- Comfortable and competent to participate in media interview and appear on BetterHelp's social media channels
- Possess a growth mindset, and you thrive in a data-driven, customer-centric environment
- Flexibility to work weekends as needed
Desired Qualifications
- Written and verbal fluency in Spanish
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