Clinical Operations Lead
$101,230–$143,540 year
RemoteUnited States
Job Summary
Design triage logic and escalation pathways for urgent symptoms, abnormal results, and medication concerns while collaborating with product and engineering to translate clinical decision logic into workflows. Maintain versioned documentation of triage trees and protocol changes, preparing concise summaries for leadership review and sign-off. Establish and run an ongoing quality assurance program involving sampling, protocol-adherence reviews, and outcome tracking to identify process gaps and drive corrective action. Serve as the clinical voice in cross-functional discussions, translating needs into specs and supporting QA of new features before launch. Provide day-to-day operational support to clinical patient-facing staff and integrate frontline feedback into protocol updates.
Required Qualifications
- Active, unrestricted RN license
- Experience building or substantially revising triage protocols, escalation pathways, or clinical decision logic
- Experience working cross-functionally with product and/or engineering teams
- Strong documentation skills: clean, versioned, easy for others to review
- Experience with QA processes such as chart review, protocol-adherence audits, or incident review
- Experience in telehealth, virtual care, remote patient monitoring, or chronic disease management programs
- Familiarity with value-based care or Medicare-facing clinical operations
- Experience with AI-enabled clinical workflows or clinical decision support tools
- Triage line, telephone triage, or nurse advice line background
- Reside within the United States
Desired Qualifications
- multistate/compact license
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