Clinical Office Manager - Bilingual (English/Spanish)
$55,000–$55,000 year
On-siteWinter Park, Florida, United States
Job Summary
Oversee clinic performance metrics including HEDIS, admission management, and ER utilization while managing a team of 3-7 medical assistants and receptionists. Coordinate payroll, PTO, and performance reviews; lead daily huddles and assign proactive outreach efforts. Assist physicians with scheduling, credentialing, and clinical duties such as vital signs, injections, and wound care. Ensure compliance with Medicare Advantage, HIPAA, and OSHA guidelines while maintaining accurate patient records and supply logs. Communicate office trends to management and facilitate workflow improvements. Report to the Regional Manager and provide 5-star service to patients, providers, and internal departments.
Required Qualifications
- At least 4 - 5 years of Medical Assisting experience
- Minimum of 1 year of leadership experience
- Commitment to patient care and confidentiality
- Strong oral and written communication skills
- Ability to accurately read and write medical terminology
- Knowledge of medical coding
- Knowledge of HIPAA
- Knowledge and understanding of OSHA and Biohazard guidelines
- Basic computer skills, including familiarity with electronic medical records
- Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration
- Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
- Requires standing, walking, pushing, bending, kneeling, and reaching at arm's length and overhead in a clinic for prolonged periods of time
- Requires ability to sit or stand for prolonged periods of time
- Must be able to lift and move patients and medical equipment as needed
- Requires ability to lift/carry up to 15 lbs
- Requires corrected vision and hearing to normal range
- Ability to sit for extended periods of time
- Ability to operate a motor vehicle and have own means of transportation
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
- Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
- Demonstrated ability to handle data with confidentiality
- Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
- Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
- Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans
- Strong interpersonal and presentation skills
- Strong critical thinking and problem-solving skills
- Must be results-oriented with a focus on quality execution and delivery
- Appreciation of cultural diversity and sensitivity toward target patient populations
- Must be bilingual (English/Spanish)
Desired Qualifications
- CPR Certified preferred
- Bachelor's Degree in healthcare administration or related field preferred
- Medical Assistant Certified, preferred
- Prior medical assisting experience strongly preferred
- Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures
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