Clinical Intervention Center Technician
On-siteCherry Hill, New Jersey, United States
Job Summary
Manage assigned clinical intervention queues, worklists, and follow-up activities while gathering documentation to support pharmacist review. Communicate professionally with prescribers, nursing staff, and facility personnel regarding prescription clarification and medication-related needs within technician scope. Coordinate follow-up on unresolved requests, review routine adjudication and insurance issues, and escalate matters requiring pharmacist judgment. Accurately document communications, actions taken, and outcomes in pharmacy systems while maintaining HIPAA compliance and confidentiality. Work collaboratively with Data Entry, Billing, and Pharmacy Operations teams to resolve workflow issues and identify opportunities for improvement. Requires at least one year of pharmacy technician experience, active registration, and proficiency with pharmacy systems.
Required Qualifications
- High school diploma, GED, or equivalent demonstrated capability.
- At least 1 year of pharmacy technician, healthcare, medication-related, or comparable regulated-work experience.
- Active pharmacy technician registration, license, or authorization as required by the work location.
- Ability to work independently within established procedures and appropriately escalate issues outside technician scope.
- Working proficiency with pharmacy systems, technology, and medication-related documentation.
- Strong attention to detail, organization, prioritization, communication, and problem-solving skills.
- Ability to manage multiple priorities while maintaining accuracy and appropriate turnaround times.
- Ability to communicate effectively with pharmacists, healthcare providers, facility staff, and internal team members.
- Ability to maintain confidentiality and appropriately handle protected health information.
- Ability to work the schedule associated with the position, including weekend or other coverage as required.
Desired Qualifications
- PTCB or other nationally recognized pharmacy technician certification.
- Long-term care, institutional, closed-door, or other pharmacy experience.
- Experience supporting clinical, prescription clarification, adjudication, prior authorization, or medication-related workflows.
- Experience using pharmacy management, eMAR, EHR, or related healthcare technology.
- Experience communicating with prescribers, nursing facilities, or other healthcare partners.
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