Clinical Intake Specialist
$31,200–$31,200 year
On-siteBellevue, Nebraska, United States
Job Summary
Review and process home health referrals according to clinical, admission, and financial criteria, determining appropriate placement based on patient needs. Complete clinical reviews, verify insurance eligibility and authorizations, and accurately enter data into CRM and electronic health record systems. Communicate with hospitals, providers, discharge planners, patients, and families to coordinate admissions and manage re-admissions for current clients. Screen referrals, gather necessary information, and provide organized handoffs to the Home Care team while monitoring status and addressing barriers that delay admission. Maintain referral-management reports, census information, and operational tools to support service-line initiatives focused on quality outcomes and reducing re-hospitalizations.
Required Qualifications
- Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in Nebraska or an applicable Nurse Licensure Compact state
- Associate degree
- At least two years of healthcare experience
- Must be able to speak, read, and write English
- Must be flexible, calm, and professional when working with patients, families, referral sources, or healthcare professionals in stressful situations
- Must be able to manage multiple priorities in a fast-paced intake environment with strong attention to detail
- Must be able to utilize CRM, electronic health record, hospital referral, insurance, and other healthcare technology systems efficiently and effectively
- Must maintain confidentiality of patient, financial, organizational, and health information in accordance with HIPAA and Hillcrest requirements
- Must be responsive and available during established working hours to support referrals and communication with healthcare partners
- Must be able to work effectively and independently while maintaining consistent communication with the Hillcrest Home Care team
- Must be able to work remotely if selected for a fully remote arrangement (implied by 'Remote candidates must be able to...')
Desired Qualifications
- Bachelor's degree
- Previous experience with home health admissions, clinical intake, referrals, or care coordination
- Experience in home health, acute care, post-acute care, skilled nursing, clinical intake, case management, care transitions, utilization review, admissions, or a similar healthcare setting
- Strong understanding of the healthcare continuum and patient transitions between levels of care
- Previous experience with home health admissions, intake, or referral management
- Ability to review clinical documentation and make accurate, timely decisions based on established admission criteria
- Experience working with insurance verification, eligibility, and authorization processes
- Strong communication skills with hospitals, providers, discharge planners, patients, families, and internal clinical teams
- Exceptional organization and the ability to manage multiple referrals, deadlines, and follow-up items simultaneously
- Strong attention to detail with clinical information, documentation, insurance requirements, and data entry
- A self-directed work style with strong accountability and follow-through
- Ability to identify barriers, solve problems, and keep referrals moving forward
- Strong customer-service instincts and a professional, relationship-focused approach
- Ability to work effectively as part of a team while working independently
- Comfort learning and becoming highly proficient in CRM, electronic health record, hospital referral, and other healthcare technology platforms
- Candidates in the Bellevue, NE area
- Previous experience with home health admissions, clinical intake, referrals, or care coordination strongly preferred
- At least two years of healthcare experience, including exposure to acute and post-acute services, preferred
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