Clinical Diagnostic Field Service Engineer-Birmingham
$86,320,000–$86,320,000 year
On-siteBirmingham, Alabama, United States
Job Summary
Troubleshoot, repair, and decontaminate automated instruments for histology, cytology, and hematology practices while conducting field service and installations approximately 75% of the time. Perform electrical safety tests, evaluate repair procedures, and provide technical advice on electronic, mechanical, and pneumatic systems to Field Service Technicians and customers. Document service reports to comply with FDA requirements, compose service bulletins, and coordinate product improvement with Manufacturing and Product Development. Train Field Service Technicians, IRVs, and other personnel on instrument installation and repair, and participate in the development of service manuals. Ensure ISO 13485 standards are met and maintain a safe, orderly repair shop environment.
Required Qualifications
- Bachelor's degree (B.S.) in an Engineering discipline, Engineering Technology, or equivalent education and/or experience
- 3-5 years of previous work experience in the repair of electro-mechanical and electronic devices
- Ability to travel domestically and internationally approximately 75% of the time
- Travel will include weekends or all 7 days
- Travel notification may be less than 24 hours
- Ability to work weekends and nights as customer requirements dictate
- Ability to maintain good customer relationships
- Ability to interact face-to-face with customers
- Ability to troubleshoot, align and repair: solenoids, valves, motors, belt drives, film pinch rollers, conveyors, catches, air pumps, vacuum and pressure pneumatic systems, heaters, circuit boards, etc.
- Ability to apply common sense to carry out instructions in written, diagram and verbal forms
- Ability to comply with FDA Good Manufacturing Practices (GMP)
- Ability to analyze schematics
- Ability to write service reports, trip reports, instructions and technical write-ups
- Ability to effectively explain technical information and answer questions from supervisors or managers
- Ability to use a Personal Computer and software applications such as word processing, spreadsheets, databases, etc.
- Ability to use typical office equipment such as copiers, fax machines, calculators, etc.
- Ability to meet project deadlines and work within a budget
- Ability to work safely with chemicals, electronics, mechanisms, razor cutters, biohazards, glass, hand tools and power tools
- Ability to work safely with hazardous chemicals such as xylene, alcohol, formalin, acetone, bleach, and other chemicals
- Ability to work safely and according to departmental procedures when working with hot or hazardous equipment or materials such as rotary valves, soldering irons, heat guns, welding torches and molten paraffin
- Ability to work safely with cryobars and cold microtomes
- Works with extremely sharp bio-hazardous microtome cutting blades
- Ability to frequently lift and move equipment that may weigh up to 50 pounds
- Ability to work safely and proficiently in a repair shop with multimeters, clamp meters, tachometers, electrical safety testers, oscilloscopes, hand tools, drills, bench grinders, etc.
- Ability to communicate technical advice in person, by phone, by computer and in writing
- Must have a valid driver's license
- Must have a good driving record
Desired Qualifications
- Additional course work in instrument component repair and testing a plus
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