Clinical Case Manager

Clinical Case Manager at Benevolent Family Services oversees member care, supervises staff, and ensures delivery of high-quality services in compliance with regulatory standards. The role includes coordinating care, developing treatment plans within 24 hours of assessment, facilitating discharge planning, and ensuring documentation accuracy in the electronic health record. Key duties include staff oversight through bi-monthly meetings, coordinating with assessment teams, reviewing treatment goals prior to reauthorization or step-down, overseeing medication management with licensed professionals, and conducting treatment team meetings and one-on-one sessions. The position is full-time and hybrid, requiring in-office days for one-on-ones and staff meetings. Qualifications include a master’s degree in a relevant field, 3-5 years of clinical experience with supervisory experience, licensure/certification as required, strong leadership and communication skills, and proficiency with EHR and Microsoft Office. The work schedule is 8:00 AM to 4:30 PM, Monday–Friday, and the job is located in Hampton, VA.