Clinical Care Rep RN
$69,347–$100,484 year
RemoteUnited States
Job Summary
Answer phone calls and web messages for primary care practices to triage symptomatic patients, determining placement within InterMed's practice, referring to ED/Urgent Care, or providing homecare advice. Utilize written protocols and clinical judgment to refill prescriptions, provide test results, and deliver patient education under provider direction. Fulfill administrative duties including obtaining medical records, completing forms, and scheduling routine appointments while maintaining superior verbal communication skills. Work in a fast-paced call center environment requiring calm crisis intervention abilities and proficiency with electronic medical records and telephone systems. Requires on-site in-person training over 3-4 weeks and active registered nurse or LPN licensure in Maine.
Required Qualifications
- Graduate from an accredited school of nursing
- Unencumbered active registered nurse or LPN licensure in state of Maine
- Previous experience in a primary care or hospital setting
- Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs
- Ability to proficiently use telephone system
- Excellent typing and computer ability while simultaneously maintaining a telephone conversation
- Ability to consistently meet and adhere to performance and quality metrics
- Compassion, empathy, and teaching ability
- Strong organizational and critical thinking skills
- Professional appearance
- On-site, in-person training
- State of Maine residence
Desired Qualifications
- Triage experience
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