Clinical Business Operations Representative 3 - Deerfield Beach

Facilitate prompt resolution of pre- and post-care problems while performing administrative and receptionist functions, including answering incoming calls, managing patients, and acquiring necessary records. Obtain or review patient demographic, insurance, and referral information; review clinical records for completeness regarding authorizations, signatures, and missing data. Answer multiple telephones to triage calls, respond to inquiries, direct callers, and document messages in appropriate software. Greet visitors and callers, handle their inquiries, and direct them to the appropriate employees. Work cooperatively with colleagues to solve problems and enhance practice flow, providing coverage for co-workers as assigned. Maintain confidentiality of all information and adhere to University and unit-level policies.