Clinical Applications Associate
$540,000–$660,000 year
HybridAtlanta, Georgia, United States
EXPIREDAtlanta, Georgia, United StatesHybridFull Time$540,000–$660,000 yearEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Cross-reference patient and customer data to ensure diagnostic imaging reports match scheduled appointments, maintaining a 100% accuracy bar on all information. Respond to client enquiries via email and phone, updating patients on record status and communicating with radiology groups to elevate STAT priorities or clarify appointment details. Troubleshoot and triage technical issues, routing them to the appropriate teams for resolution while adhering to HIPAA requirements when handling sensitive data. Collaborate across departments to manage requests and provide clear, concise written updates.
Required Qualifications
- Strong knowledge of medical imaging procedures and workflow
- A team-first mindset you know every role plays its part in the study management cycle
- Attention to detail and a maniacal focus on ensuring information is correct
- A commitment to hard work and a positive outlook, day in and day out
- Strong communication and interpersonal skills to collaborate effectively with clients
- Knowledge of radiology workflows and basic technical concepts
- Resilience and a willingness to continuously improve by taking on critical feedback
- Comfort navigating MS Excel Pivot Tables and/or VLOOKUPs
- Tier 3 — AI-Aware
- You lead with subject matter expertise, but you're comfortable using AI for things like admin, documentation, or research so you can spend more time with patients—and you know where AI stops and human judgment has to take over
- Your craft comes first; AI supports it. You're curious, not resistant, and open to tools that cut admin so you spend more time on patients
- You can hold a sensible conversation about where AI helps your function and where human judgment is non-negotiable
- You don't quit on hard problems. Fail fast, dust off, go again
- You celebrate wins, then seek the next opportunity
- You see it, you fix it. No task is beneath you, at any level
- Talent recognizes talent. You actively bring quality hires into the business
- You trust your colleagues to deliver
- You open-source your knowledge. You're never a single point of failure
- Strong opinions, weakly held. You welcome challenge and feedback
- You get to the point: direct challenge plus an alternative solution
- You ask 'why'. Before calling something bad, understand why it exists
- You proactively seek feedback, whatever your level
- You invest in understanding our business: teams, customers, processes
- You invest in your own growth and are willing to unlearn
- We hire people who are brilliant and kind, who give it straight, back it up with evidence, and change their mind when the facts change
- We'll give you real ownership early, the tools to do the best work of your career, and colleagues who raise your game
- In return, we ask for high standards, genuine care for patients and each other, and the drive to leave things better than you found them
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