Clinical Account Manager
HybridBerlin, State of Berlin, Germany
Job Summary
Own end-to-end onboarding, training, and support for hospitals and clinical practices, ensuring activation and sustained usage in day-to-day workflows like tumor boards. Drive delivery of clinical projects by managing timelines, risks, and dependencies while translating structured feedback from clinicians into actionable product insights. Build long-term partnerships with key stakeholders to identify expansion opportunities and turn successful rollouts into references that support new partnerships. Conduct regular on-site visits to partner hospitals across Germany and occasionally the EU, with travel constituting a significant portion of work time depending on the rollout phase.
Required Qualifications
- 3+ years experience in clinical operations, healthcare project management, customer success, account management, or similar roles
- Hands-on experience working with hospitals or clinical practices
- Proven ability to drive cross-functional execution and deliver against deadlines
- Experience managing multiple stakeholders and parallel projects
- Fluency in German and English
Desired Qualifications
- Experience in digital health or clinical software
- Exposure to oncology workflows or tumor boards
- Experience in account development or expansion in a B2B healthcare context
- Experience working in early-stage startups or scale-ups
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