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MindCare SolutionsPosted 39 months ago

Clinical Account Manager - BSN or LPN

$65,000–$75,000 year

On-siteKissimmee, Florida, United States

Full TimeLicense Or CertificationSmall

Job Summary

Manage relationships with multiple customers, ensuring high levels of satisfaction and effective communication while overseeing services for behavioral health entities including FSEDs, EDs, and Inpatient facilities. Provide workflow and technology education to facility staff and train physicians on internal and external applications. Review, update, and manage physician schedules, approve audited timesheets, and ensure appropriate coverage requirements are met. Serve as the primary point of contact for physician inquiries, perform data analysis on patient volume, and identify service gaps to make improvement recommendations. Collaborate with internal teams to enhance service offerings and support customer goals while staying up to date with industry trends and ensuring compliance with relevant regulations. Requires a Bachelor's degree in nursing or related field with 3-5 years of account management experience; up to 50% travel required.

Required Qualifications

  • Bachelor's degree in nursing preferred. Will also consider healthcare administration, business, or a related field
  • 3-5 years of experience in account management, healthcare, or a related field, preferably in behavioral health
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships
  • Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously
  • Proficiency in data analysis and reporting, with experience using data visualization tools
  • Strong understanding of healthcare systems, processes, and regulations.
  • Ability to work independently and as part of a team, adapting to changing priorities and customer needs
  • Experience with training and onboarding users on software applications
  • Highly proficient in Excel, Word, PowerPoint, and other Microsoft 365 applications
  • Up to 50% travel required

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