Clinical Access Center Liaison (FGP) - Manhattan/Long Island
$61,288–$105,722 year
On-siteManhattan, New York, United States
Job Summary
Serve as the primary liaison between practice operations, the Faculty Group Practice corporate office, the Clinical Access Center, and the Patient Access Center. Collaborate with practice leadership and the liaison team to drive new initiatives, monitor program performance, and gather physician feedback for continuous improvement. Identify workflow optimization opportunities, pilot new processes, and create reporting on practice productivity and performance metrics. Anticipate practice needs, manage escalations, and facilitate solutions through regular debrief calls and business review meetings. Maintain an onsite presence in supported regions to ensure timely updates and service recovery for patient and provider interactions.
Required Qualifications
- Bachelors Degree
- graduate of accredited LPN Program
- MBA
- MPH
- minimum of 2-4 years of work experience in a clinical practice setting participating in improvement programs, problem solving, or the equivalent combination of education and experience
- Onsite presence in NYU Langone practices throughout the network notably in Long Island and Manhattan
- Strong interpersonal skills and ability to interact and collaborate with all levels of staff within the organization notably with practice clinical management and providers
- Excellent time management and prioritization skills
- Able to work effectively and professionally in a fast-paced environment
- Strong customer service skills
- Excellent written and oral communication skills, and presentation skills
- Self-motivated and detail oriented with an excellent work ethic
- Strong computer skills, including Microsoft Office Suite and electronic medical records, preferably Epic Ambulatory
- Proficient in creating reporting/Microsoft Excel spreadsheets and pivot tables
- Qualified candidates must be able to effectively communicate with all levels of the organization
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