Clinic Solutions Account Specialist

Manage existing channel partners by answering phones, researching questions, and documenting all customer interactions. Create new accounts, provide assistance with account resets, and handle access-related requests. Identify and interpret appropriate steps to resolve customer needs, coordinate inconsistencies, and enter data into systems following each action. Make necessary corrections to ensure problem resolution, deescalate issues, and provide satisfactory solutions while balancing tasks across multiple reporting platforms. Foster a customer service culture striving for 100% satisfaction. This role supports eScreen, Inc.'s occupational health services across the country within Abbott's Rapid Diagnostic Division.