Clinic Receptionist; Walk-In Clinic; 6:45-3:15 or 10:30-7
On-siteSedalia, Missouri, United States
Job Summary
Greet patients, direct them to appropriate areas, and manage check-in/check-out processes while assisting with follow-up scheduling. Handle incoming telephone calls efficiently, taking clear messages and directing callers to the right department. Update patient information, obtain necessary signatures, and prepare daily patient charts with attached paperwork. Collect copays and outstanding account balances, then open and close the clinic cash drawer appropriately. Monitor inventory supplies, place orders as needed, and assist with cleaning emergency spills to maintain office cleanliness. Float to other Bothwell clinics as necessary.
Required Qualifications
- High School graduate or equivalent
- Experience in medical office work
- Capable of using office equipment
- Ability to communicate effectively and simply with every customer and co-worker
- Ability to display a positive, courteous and friendly attitude toward all contacts
- Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals
- Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountabilities for all actions in carrying out job duties
- Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence
- Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management
- Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers
- Ability to demonstrate support for organizational and departmental mission
- Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives
- Fosters and promotes teamwork within department and the organization as a whole
- Works to resolves conflicts constructively and in a timely manner
Desired Qualifications
- High School graduate or equivalent or preferred
- Experience in medical office work and capable of using office equipment preferred
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