Clinic Receptionist- General Surgery Clinic .6 FTE (24 hours/week)
On-siteWaverly, Iowa, United States
Job Summary
Greet patients and families professionally, answer and transfer calls, and initiate appointment reminders. Collect insurance cards, photo IDs, and health history forms, then scan documents and enter patient information into the EMR for registration. Present privacy and rights pamphlets, update visit status upon arrival and departure, and organize scanned documents within the system. Maintain a clean waiting area, sort incoming mail, and monitor billing alerts while adhering to regulatory requirements. Notify supervisors of errors or follow-up situations as needed. This role supports the General Surgery Clinic and Bariatric Program, with potential float to other clinic areas.
Required Qualifications
- High school diploma or equivalent
- Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system
- Job specific systems
- Good interpersonal skills
- Demonstrated organizational ability
- Ability to read, speak, and write fluent English
- Must be able to lift 35 lbs
Desired Qualifications
- Certified Medical Assistant
- Previous experience in a receptionist/secretarial role
- Previous experience in a receptionist/secretarial role, especially in a clinic setting
- Knowledge of medical terminology
- Knowledge of CPT/ICD codes
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