Clinic/Practice Assistant II
$36,837–$51,875 year
On-siteJamaica Plain, Massachusetts, United States
Job Summary
Greet patients, manage appointments, and handle check-in/check-out duties while answering phones and addressing routine inquiries. File materials, process billing forms, and scan documents into patient records or EPIC. Call for medical records and lab results, open mail, and distribute faxes. Type forms, schedules, and memos as directed, and accept co-payments when required. Screen messages regarding prior authorizations, prescription refills, and test results. Act as an EPIC "Super User" for scheduling and billing systems, providing assistance and training to others. Perform complex functions like surgical scheduling and schedule changes at an advanced competency level.
Required Qualifications
- High School Diploma or Equivalent
- Certified Medical Administrative Assistant [CMAA]
- Office experience 2-3 years
Desired Qualifications
- Data Conversion
- Various Issuers
- Bilingual/Spanish
- Proficiency with all Office Suite
- Knowledge of office operations and standards
- Understanding of office procedures, including filing, copying, scanning, printing, and faxing
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages
- Managing one's own time and the time of others
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.