Clinic Operations Manager
On-siteArlington, Virginia, United States
Job Summary
Lead daily operations across all clinic locations by developing pod supervisors, conducting regular rounding with physicians and staff, and ensuring efficient, compliant, and patient-centered care delivery. Drive continuous process improvement by monitoring productivity metrics, implementing organizational initiatives, and resolving operational challenges through collaboration with physician and executive leadership. Manage departmental budgets while championing an exceptional patient experience by addressing service barriers and responding to escalated issues. Ensure regulatory compliance with OSHA, HIPAA, and accreditation standards, utilizing data analysis to identify trends and drive measurable improvements in access, quality, and financial performance. Build strong relationships with multidisciplinary teams to foster accountability and support organizational goals in a fast-paced healthcare environment.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field
- Five or more years of progressive healthcare operations leadership
- supervision of multidisciplinary teams
- Multi-site ambulatory practice experience
- Healthcare regulatory compliance knowledge
- Practice management knowledge
- Patient access strategies knowledge
- Operational improvement methodologies knowledge
- Performance metrics knowledge
- Coaching and employee development skill
- Relationship building skill
- Data analysis skill
- Operational planning skill
- Presentation skills
- Project management skill
- Ability to lead organizational change
- Ability to influence without direct authority
- Ability to build strong relationships with physicians and teams
- Ability to prioritize competing operational demands
- Ability to remain calm and effective in a fast-paced healthcare environment
- Occasional evening and weekend work
Desired Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field preferred
- Equivalent combination of education and progressively responsible healthcare leadership experience
- Multi-site ambulatory practice experience preferred
- Ability to build strong, trusting relationships with physicians and team members
- Create an environment where employees are engaged, accountable, and supported
- Drive operational improvements through collaboration and data
- Remove barriers that prevent providers and staff from delivering exceptional care
- Foster a patient-centered culture focused on access, quality, and service excellence
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