Clinic Operations Coordinator, Dental and Animal Clinical Services
$74,019–$99,540 year
On-siteMain, Eastern Cape, South Africa
Job Summary
Coordinate daily clinic activities for NAIT's on-campus dental facility, ensuring smooth operations, compliance with health/safety regulations, and alignment with academic programming. Manage patient booking systems, clinic records, and data management while liaising with internal departments to support operational needs. Lead Ed Tech/IA teams by coordinating work assignments, schedules, and providing coaching and mentoring to ensure effective clinic and academic delivery. Prepare purchase orders, verify invoices, track consumables, and reconcile routine operational expenses. Serve as the first point of contact for client inquiries, triage concerns, and coordinate resolutions with program leadership. Maintain compliance documentation for accreditation, safety, and privacy requirements.
Required Qualifications
- Diploma in a related dental health profession
- 5 years of administrative/operational support experience in a clinic or educational setting
- Knowledge of dental specific content and subject matter
- Understanding of dental clinic workflows, accreditation requirements, and infection control protocols
- Familiarity with clinic booking and record systems
- Strong organizational and time management skills
- Strong oral and written communication
- Proficiency with administrative systems and Microsoft Office
- Knowledge of applicable software used within the department
- Knowledge of relevant department, NAIT, and external policies, guidelines, and procedures
- Knowledge of applicable legislation
- Knowledge of supervisory methods and techniques
- Good understanding of general accounting processes
- Good understanding of facilitation methods and techniques
- Understanding of general office administration procedures
- Ability to initiate, develop, and maintain professional relationships
- Ability to communicate clearly and effectively, both verbally and in writing
- Ability to manage and allocate resources efficiently
- Knowledge of the Privacy and OHS legislation and requirements
Desired Qualifications
- Experience in clinical accreditation, educational programming, and/or large-scale dental operations
- Cross-functional dental experience through multiple disciplines, areas, or programs of study
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