Clinic Office Assistant

Welcome patients, verify identities, and load accurate insurance and demographic data into the Epic EMR system. Ensure prior authorizations are in place before visits, collect co-payments, and balance daily payment entries against computer totals. Manage patient schedules, follow up on referrals, and handle no-show appointments to prevent lost-to-follow-up cases. Answer phones, relay messages to physicians and the care team via Epic, and monitor incoming faxes. Maintain a clean, safe environment while ensuring patient records comply with HIPAA and regulatory requirements.