Clinic Front Desk - South Bend Orthopedics

Check in and check out patients using Nextgen and Phreesia, answer phones, and schedule appointments for new, follow-up, and reschedule needs. Verify insurance coverage, collect co-pays and self-pay amounts, and process BWC and FMLA paperwork. Greet patients promptly, provide required forms, and prepare medical charts for physician review. Handle inquiries professionally, direct calls to appropriate staff, and ensure patient information is entered into the system with 90% or higher accuracy by end of day. Reconcile charts, scan insurance cards, and obtain referrals as needed.