Clinic Coordinator - Sat/Sun 6:45am-5:15pm

Job Summary

Required Qualifications

• •High school diploma
• •Bachelor's degree
• •Experience working in a customer service setting
• •Proficiency in technology and complex computer systems
• •Supervisory Responsibilities: None
• •Patient Contact: Yes
• •Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic)
• •This position may or may not include provision of wheelchair escort services
• •20-hour weekend position
• •6:45am-5:15pm every Saturday and Sunday
• •Located in Boston and the surrounding communities
• •Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
• •Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization
• •Maintains confidentiality of Protected Health Information (PHI)
• •Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment
• •Participates in training new team members as requested
• •Delivers outstanding customer service to internal and external customers
• •Timely, accurately and curiously responds to the needs of internal and external customers
• •Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary
• •Demonstrates ability to effectively communicate across leadership levels and with varying audiences
• •Synthesizes and communicates complex information in patient friendly terms
• •Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions
• •Works effectively as a member of the team and across functional teams
• •Fosters a sense of shared responsibility among the team
• •Recognizes emergencies and appropriately responds using standard operating procedures
• •Compliance with DFCI policies and procedures
• •Understanding their role and responsibility in obtaining successful Joint Commission accreditation
• •HIPPA regulation compliance
• •Completion of assigned AEU and Health Stream competencies
• •Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information
• •Actively participates and provides constructive feedback on quality improvement projects
• •Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
• •Actively engaged in system upgrades and effected operational changes
• •Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads
• •Excellent verbal and written communication skills
• •Working knowledge of computers and technology
• •Excellent customer service
• •Ability to function as an integral member of the team
• •Strong organizational skills with the ability to multi-task
• •Strong problem solving and critical thinking skills
• •Demonstrated flexibility and ability to take on additional responsibilities as situations require
• •Ability to adapt to ever-changing environment

Desired Qualifications

• •Bachelor's degree preferred
• •Experience working in a customer service setting preferred