Clinic Coordinator - Sat/Sun 6:45am-5:15pm
$45,500–$54,400 year
On-siteWinthrop, Massachusetts, United States
Job Summary
Schedule complex appointment sets for oncology patients and monitor reports to optimize resource utilization while maintaining Protected Health Information confidentiality. Liaise among patients, families, providers, and leadership to triage requests and deescalate grievances, ensuring timely responses to internal and external customers. Execute registration processes including Partners Patient Gateway Enrollment and Massachusetts Medical Orders for Life-Sustaining Treatment, while troubleshooting patient-use iPads and maintaining competency in Epic and RTLS systems. Recognize emergencies and respond using standard operating procedures. This weekend role supports Dana-Farber Cancer Institute's mission to reduce the burden of cancer through compassionate, comprehensive care in a busy clinic setting.
Required Qualifications
- High school diploma
- Bachelor's degree
- Experience working in a customer service setting
- Proficiency in technology and complex computer systems
- Supervisory Responsibilities: None
- Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services.
Desired Qualifications
- High school diploma, bachelor's degree preferred
- Experience working in a customer service setting preferred
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