Clinic Coordinator - (Mon-Fri 7am-3:30pm)
$45,500–$54,400 year
On-siteCambridge, Massachusetts, United States
Job Summary
Schedule complex appointment sets for oncology patients across disciplines while monitoring reports to optimize resource utilization. Liaise among patients, families, providers, and leadership to triage requests and deescalate grievances, maintaining confidentiality of Protected Health Information. Perform check-in and check-out functions, including acquiring verbal orders and managing registration processes for enrollment and medical orders. Respond to emergencies using standard operating procedures and troubleshoot technical issues for patient-use iPads and scheduling systems. Maintain competency in Epic, RTLS, and Outlook while participating in quality improvement projects and training new team members.
Required Qualifications
- High school diploma
- Bachelor's degree
- Experience working in a customer service setting
- Proficiency in technology and complex computer systems
- Supervisory Responsibilities: None
- Patient Contact: Yes
- Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic)
- This position may or may not include provision of wheelchair escort services
Desired Qualifications
- Bachelor's degree preferred
- Experience working in a customer service setting preferred
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