Clinic Coordinator - (Mon-Fri 7am-3:30pm)

Accurately schedule complex appointment sets across disciplines for oncology patients, monitor scheduling reports for accuracy and resource optimization, and triage patient and provider requests using institutional knowledge. Deliver outstanding customer service to internal and external customers by responding timely to their needs, deescalating grievances, and involving floor leadership as necessary. Maintain confidentiality of Protected Health Information (PHI) while executing registration processes including Partners Patient Gateway Enrollment and Massachusetts Medical Orders for Life-Sustaining Treatment. Respond to emergencies using standard operating procedures, troubleshoot patient-use iPads, and participate in quality improvement projects and training new team members.