Clinic Coordinator - (Mon-Fri 7am-3:30pm)

Accurately schedule complex appointment sets for oncology patients, monitor scheduling reports to optimize resource utilization, and triage patient and provider requests using institutional knowledge. Deliver outstanding customer service to internal and external stakeholders while deescalating grievances and maintaining confidentiality of Protected Health Information. Respond to emergencies using standard operating procedures and execute registration processes including Partners Patient Gateway Enrollment and MOLST. Maintain competency in Epic and RTLS systems, troubleshoot patient-use iPads, and participate in quality improvement projects. Collaborate across leadership levels and functional teams to synthesize complex information for patients.