Clinic Administrative Assistant
$39,520–$43,680 year
On-siteWheaton, Minnesota, United States
Job Summary
Schedule new referrals, verify demographic and insurance information, and manage patient appointments including rescheduling, canceling, and sending reminders. Resolve scheduling conflicts, assess staffing needs, and communicate schedule changes to therapists while maintaining patient chart confidentiality. Provide instructions to patients, distribute mail, scan documents, clean clinic areas, and manage supply stock levels. Maintain waiting room appearance and handle opening and closing duties as required. This role supports Big Stone Therapies' rehabilitation services in Wheaton, focusing on optimizing clinic productivity through hands-on administrative support.
Required Qualifications
- High school graduate or equivalent
- Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems
- Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner
- Excellent phone etiquette and in-person customer service abilities
- Able to adapt and thrive in a changing and fast paced environment
- Monday, Tuesday, Wednesday, Friday: 8:00am-4:30pm
- Daily 30-minute unpaid break
- Maintain confidentiality and security of Protected Health Information
Desired Qualifications
- Two-year degree in a related field
- Previous experience in a medical office setting or other customer service-related field
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