Climate Action Manager (Customer Success)
$900,000–$1,020,000 year
HybridToronto, Ontario, Canada
Job Summary
Own the end-to-end post-sale customer relationship, including onboarding, retention planning, and expansion opportunities. Run proactive check-ins and success sessions to help clients navigate emissions calculations, reduction initiatives, and reporting frameworks like GHG Protocol, EcoVadis, and CDP. Advise customers on climate commitments and continuously improve their climate literacy through education and hands-on support. Develop scalable onboarding materials and synthesize customer feedback into actionable insights for Product and Development. Collaborate with Sales, Climate, and Operations teams to refine workflows and identify growth opportunities. This hybrid role in downtown Toronto expects 4 days in-office with WFH Fridays.
Required Qualifications
- Own the end-to-end post-sale customer relationship, including onboarding, retention, reduction planning and expansion
- Run proactive check-ins and success planning sessions with customers
- Help customers navigate Carbonhound's services, including onboarding, data collection, emissions calculations, reduction initiatives, verification and more
- Identify risks to retention and proactively implement success plans to improve engagement and outcomes
- Advise customers on climate commitments, emissions measurement boundaries, carbon reduction strategies, and reporting requirements
- Support customers in interpreting frameworks such as the GHG Protocol and translating them into clear, actionable guidance
- Help customers prepare for sustainability reporting and submissions, including EcoVadis, CDP, CBAM and other disclosure frameworks
- Continuously improve customers' climate literacy through education and hands-on support
- Develop scalable onboarding materials, playbooks, and best practices to improve time-to-value
- Act as the voice of the customer, synthesizing feedback into actionable insights for Product and Development
- Work closely with Sales to ensure strong customer handoffs and identify expansion opportunities
- Collaborate with Climate, Product, and Operations teams to continuously improve the customer experience
- Contribute to internal improvements in customer workflows, support processes, and success tracking
- Hybrid role in downtown Toronto that expects 4 days a week in office with WFH Fridays
Desired Qualifications
- Experience delivering Greenhouse Gas Inventory reports, Energy management strategies, target setting or decarbonisation roadmaps
- Track record of managing relationships and stakeholders at companies from 250-1000+ employees
- Strong understanding of carbon accounting principles and frameworks like the GHG Protocol
- Comfortable translating technical or regulatory concepts into simple, actionable guidance
- Strong communication skills with a customer-first, empathetic approach
- Highly organized with the ability to manage multiple customer relationships and priorities
- Passionate about climate action and enabling organizations to decarbonize
- Experience with decarbonization planning and scenario analysis
- Comfortable working cross-functionally in a fast-paced, evolving environment
- Comfort working in fast-paced, ambiguous environments with evolving product and processes
- Curiosity about climate policy, regulation, and emerging standards
- Experience working with auditors, verifiers, or certification bodies
- Experience applying GHG protocol to Food and Beverage, Transportation and Agriculture businesses
- Experience with product carbon footprints
- French fluency
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.