Clients Services Operator
On-siteSalt Lake City, Utah, United States
Job Summary
Answer all incoming calls for the New York and London headquarters switchboards, transferring callers to appropriate departments while managing approximately 400,000 calls annually. Process calls using exceptional institutional knowledge to ask probing questions when necessary, maintaining a prompt, polite, and professional demeanor under pressure. Collaborate with global multimedia teams and executive-level assistants to ensure meeting integrity, adhering to strict protocols and emergency procedures. Work flexible schedules including early mornings, late nights, and weekends while maintaining high typing speed and multi-tasking capabilities.
Required Qualifications
- Strong verbal & written communication skills
- Excellent telephone etiquette and customer service
- Ability to work a flexible schedule inclusive of holidays, early mornings, late nights and weekends
- Minimum of 40wpm typing speed
- High attention to details and exceptional listening skills
- Ability to multi-task, prioritize and stay organized
- Ability to collaborate with local team and global clients both internally and externally
- Must be familiar with various computer software applications
- Must have ability to adapt to change, including policies and procedures
Desired Qualifications
- At least 2 years of experience as a Conference Operator
- Experience operating complex phone systems with software applications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.