Client360 - Business Initiatives Manager– Vice President
On-siteNew York City, New York, United States or New York, United States
Job Summary
Develop a product strategy and vision that delivers value to customers while managing discovery efforts and market research to uncover customer solutions. Own the product backlog, build frameworks for key success metrics, and leverage analytics including machine learning and AI to derive actionable business insights. Guide successful launches, gather feedback, and ensure top-tier client experiences by collaborating with cross-functional teams to maintain and enhance processes and platforms. Coach junior team members on best practices in business analysis and stakeholder engagement. Support business initiatives for Client360 Transformation, ensuring alignment with organizational goals and driving operational excellence across Markets, Payments, Global Banking, and Private Bank.
Required Qualifications
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong knowledge of business process improvement, strategic planning, and data analytics
- Experience supporting change and managing stakeholders across multiple functions
- Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management
- Customer-centric mindset with ability to prioritize and deliver stakeholder needs
- Experience working with cross-functional teams to drive business innovation
- Bachelor's degree in Business, Data Science, or a related field
- Strong communication and interpersonal skills, able to present complex concepts to technical and non-technical audiences
- Experience with emerging technologies and best practices in business analytics and CRM
Desired Qualifications
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience in business process management, CRM systems, or related fields within a financial institution
- Advanced degree
- Experience in ensuring customers and stakeholders are engaged and positive about delivered initiatives
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