Client Treatment Manager
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Plan and implement the VIP client loyalty strategy in Japan to maximize acquisition, loyalty, and customer profitability. Define and drive tailored loyalty programs, bespoke events, and experiences for VIP clients while ensuring measurable ROI. Personally engage with selected VIPs as a role model for service excellence and lead the end-to-end planning and execution of international and domestic VIP Voyages. Collaborate with Retail Managers and the High Jewelry team to drive growth and engagement, optimizing the VIP-related experience in line with HQ guidelines.
Required Qualifications
- in-depth experience in client treatment or VIP/loyalty programs at luxury and/or international environment
- strategic thinker with structured mind and analytical skills
- ability to design new action plans creatively to enhance VIP clients loyalty strategy
- excellent communication skills with a client- and team-oriented approach
- ability to collaborate effectively with HQ and cross-functional teams
- in-depth understanding of high-end retail industry
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