Client Technology Manager
$130,000–$150,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Own the technical relationship as the primary point of contact for assigned clients, developing roadmaps aligned with business needs and security requirements. Provide consultative guidance on infrastructure improvements and solution recommendations while proactively identifying technical debt and operational risks. Manage escalations by coordinating resources and ensuring timely resolution, then lead and mentor Systems Engineers through performance feedback and development planning. Monitor service delivery, SLA performance, and team productivity to maintain support standards. Partner with internal teams to coordinate initiatives and improve client experience. Requires onsite presence in New York, NY, with full-time hours.
Required Qualifications
- Significant experience in systems engineering, systems administration, technical support, infrastructure, or a related IT environment
- Demonstrated experience leading, mentoring, coaching, or managing technical teams
- Experience managing client or customer relationships within a technical, professional services, MSP, or high-touch support environment
- Strong written and verbal communication skills with the ability to advise clients, manage expectations, lead escalations, and communicate effectively with technical and non-technical stakeholders
- Strong experience designing, implementing, and supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Strong knowledge of Microsoft Windows Server, Active Directory, Group Policy, endpoint management, identity and access management, and related infrastructure technologies
- Experience supporting endpoint protection, email security, MFA, and cybersecurity platforms such as Sophos, CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, Duo, Okta, or similar solutions
- Working knowledge of virtualization platforms such as VMware, Hyper-V, Citrix, or similar technologies
- Strong networking knowledge, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewall operations
- Experience implementing or supporting enterprise networking equipment such as Palo Alto or Cisco firewalls, Cisco switches, Meraki, Ubiquiti, wireless access points, or similar infrastructure
- Experience with Microsoft Azure or other public-cloud platforms, particularly from an architecture, implementation, migration, or operational-support perspective
- Ability to create and maintain high-quality technical, procedural, client-environment, and operational documentation
- Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to approximately 23 kg (50 lbs), sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required
Desired Qualifications
- Significant MSP experience, particularly with ConnectWise or similar service-management platforms
- Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
- Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
- Significant Microsoft Azure experience
- Scripting or automation experience with PowerShell, Infrastructure as Code, or similar technologies
- Experience with identity, security, and collaboration platforms such as Google Workspace, Box, Dropbox, Duo, Okta, Mimecast, Proofpoint, or CrowdStrike
- Experience supporting Citrix XenApp or similar virtual application platforms
- Advanced exposure to storage, virtualization, and infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer
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