Client Technical Support Supervisor (Additional languages preferred)
Hybrid · London, England, United Kingdom
Job Summary
Lead and supervise a team of Client Technical Support Representatives to troubleshoot trading platform issues, manage escalations, and deliver high-quality client service. Develop training, monitor SLAs, drive process improvements, and produce regular reports. Requires strong leadership, excellent communication, and a solid IT/tech background; familiarity with Confluence/JIRA and financial products is a plus. London-based with a hybrid work model and a focus on coaching, performance metrics, and client satisfaction.
Required Qualifications
- Three-plus years in a client-facing support role
- Five-plus years of experience with Windows, Macs, software and connectivity support
- Previous supervisory, team lead or technical lead experience
- Bachelor’s degree preferred if in STEM fields, a valid IT certification, or equivalent experience of no less than five years
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