Client Support
RemoteUnited States
Job Summary
Configure, customize, and maintain Zoho applications while troubleshooting issues and collaborating with support teams. Develop and update Standard Operating Procedures and training manuals to streamline internal processes. Serve as the primary IT point of contact for clients, resolving technical issues and ensuring a 5-star customer experience. Handle general IT tasks beyond Zoho, including system performance monitoring, and maintain accurate data documentation for administrative duties. Conduct post-service surveys to gather client feedback and follow up on reviews. This remote role requires 2+ years of IT support experience and strong Zoho expertise, offering competitive compensation and growth opportunities within a collaborative, client-focused environment.
Required Qualifications
- 2+ years of experience in IT support or a similar role
- Strong expertise with Zoho applications
- Excellent problem-solving and communication skills
- Ability to create and maintain documentation and knowledge bases
- Strong organizational skills and attention to detail
- Commitment to providing outstanding customer service
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