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Convey LawPosted 3 weeks ago

Client Support Team Assistant - Post Completion

$24,500–$24,500 year

On-siteNewport, Wales, United Kingdom

Full TimeSmall

Job Summary

Process all incoming correspondence by post, email, or telephone to ensure efficient handling in line with agreed standards and KPIs. Manage the completion of registrations and all Land Registry processes and requisitions while liaising with clients, lenders, solicitors, and colleagues on Post Completion matters. Provide exceptional client service and assist the team of conveyancers through this largely administrative role within the Post Completion section. You will receive training for the role and further training for processes assigned to the wider Background Team to enable movement between different areas of the department. This position requires a minimum of two years of administrative experience, ideally within conveyancing or post completion, with strong multi-tasking skills and familiarity with Microsoft Office, Google, and Customer Management Systems. Join Convey Law to work in a supportive, empowering environment featuring performance bonuses, extensive annual leave, subsidized conveyancing, and a comprehensive employee assistance scheme.

Required Qualifications

  • A minimum of two years administrative experience
  • Demonstrable experience in providing exceptional client service
  • Strong administrative skills
  • The ability to multi-task whilst maintaining attention to detail
  • Experience of working as part of a team
  • The ability to use standard software including Microsoft Office and Google
  • The willingness to learn how to successfully use Customer Management Systems
  • Experience of working in a target focused environment
  • The ability to achieve personal and department performance-related targets

Desired Qualifications

  • Ideally gained within the conveyancing or post completion environment
  • Ideally over the telephone

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