Client Support Specialist (Temp)

Answer inbound calls and emails to support AAC clients, Admissions Teams, and facility staff while delivering high-quality customer service standards. Collect payments over the phone from clients or their families and update client accounts in Salesforce. Communicate with Navigators, Managers, and other departments regarding inquiries, concerns, and outstanding information. Relieve management of administrative tasks as assigned and partner with Billing, Insurance, and Outside Business Development to ensure mission achievement. Maintain confidentiality of patient and sales records while adhering to admission guidelines, federal regulations, and HIPAA policies. Work in a team environment, attend meetings, and participate in ongoing training and development opportunities.