Client Support Specialist - Level I
$40,000–$50,000 year
HybridSaint George, Utah, United States
Job Summary
Offer timely and professional support to clients via phone and Intercom, ensuring a clear understanding of their questions and concerns. Apply standard procedures to address inquiries, seeking guidance from supervisors or senior team members when needed. Help maintain positive client relationships by consistently delivering courteous, solution-oriented service. Participate in regular team meetings and training sessions to foster collaboration and knowledge sharing. Collaborate with colleagues on content creation tasks and knowledge-sharing activities that improve the customer support process. Contribute to a supportive team atmosphere by staying open to feedback, being willing to learn, and offering help to colleagues as needed. This full-time remote position is located in the United States with a base salary of $40,000-$50,000.
Required Qualifications
- 1+ years of customer service experience
- Ability to effectively communicate verbally and in writing, including documenting steps in understandable terms
- An empathetic, positive approach to customer interactions, driven by a genuine desire to help customers reach their goals and feel supported throughout the journey
- Basic technical skills with curiosity and a desire to learn new software products and offerings
- This is a full-time remote position located in the United States
- Employees hired within a designated radius of the office are expected to work on-site according to a schedule set by management based on the requirements of their role
Desired Qualifications
- Experience with Salesforce and Intercom preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.