Client Support Specialist II
On-siteUs, Île-de-France, France
Us, Île-de-France, FranceOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Manage incoming service inquiries across multiple communication channels and provide effective customer service for product and service requests. Resolve client concerns and complaints using active listening skills while maintaining relationships and adhering to state mandates. Document files, prepare correspondence, and monitor workflow efficiency to complete client service processes. Troubleshoot system errors for lower-level employees, conduct new hire audits, and assist with data analytics and training. Handle escalated calls and direct unresolved issues to appropriate resources as needed.
Required Qualifications
- High School diploma or a GED
- 2-3 years of customer service or call center experience
- Possesses a strong, in-depth working knowledge and understanding of applicable products and services (and possibly systems) as well as procedures of all servicing departments within particular business area and of company
- Possesses extensive knowledge of (as applicable) policy/coverage interpretation, health benefits of each policy, verification and/or explanation of benefits, claims, etc.
- Candidates must be able to work on-site at a designated company office during standard business hours
- Applicants must be legally authorized to work in the United States
- Must be able to work overtime when required
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