Client Support Specialist
On-siteWinston-Salem, North Carolina, United States
Job Summary
Enter, maintain, and manage broadcast and digital advertising orders while supporting Account Executives through campaign setup, execution, and completion. Monitor campaign delivery, implement updates, and prepare performance reports to ensure successful client outcomes. Partner with Sales, Traffic, and Digital departments to coordinate execution, resolve issues, and maintain accurate client records. Deliver exceptional service by supporting communications, preparing proposals, and identifying solutions to campaign needs. Utilize Microsoft Office, sales systems, and AI-powered tools to improve workflow accuracy and efficiency. This in-person role reports to the Digital Sales Manager at WXII, an NBC affiliate in Winston-Salem, fostering collaboration across Hearst Television's diverse communities.
Required Qualifications
- Exceptional attention to detail
- Strong organizational skills
- Ability to work efficiently in a fast-paced, deadline-oriented environment
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn and adapt
- Team-oriented mindset with the ability to collaborate across multiple departments
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
- Ability to prioritize multiple projects while maintaining accuracy
Desired Qualifications
- Experience supporting advertising sales, media operations, or client service
- Experience with WideOrbit, AdBook, or similar media systems
- Comfort learning and utilizing AI-powered workplace tools to improve productivity and reporting
- Related military experience
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