Client Support Specialist
On-site · Chandler, Arizona, United States
Job Summary
The Support Specialist (Client Operations) manages corporate client requests to deliver high-quality, timely service in loan servicing operations. Responsibilities include processing payments, generating reports, validating data and sales information, uploading data to the system, conducting regular audits for consumer information accuracy, maintaining organized documentation in line with privacy and security protocols, and collaborating with cross-functional teams to resolve operational issues and optimize processes. The role emphasizes KPI-driven reporting, client communication, and proposing process improvements to enhance efficiency and customer experience.
Required Qualifications
- Technical degree or bachelor’s degree in administration, Finance, Accounting, or a related field
- Equivalent relevant experience in client support and operations management may be considered in lieu of a degree
- Previous experience in corporate client support and operational process management is preferred
- Advanced proficiency in English (both written and spoken)
- Intermediate knowledge of Microsoft Excel and other Office applications
- Ability to manage multiple tasks simultaneously with close attention to detail
- Strong communication and customer service skills
- Ability to work under pressure and meet deadlines
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