Client Support Specialist
$264,000–$264,000 year
On-siteMexico City, Mexico City, Mexico
Job Summary
Process client payments, returns, and chargebacks while validating data files and uploading sales data to ensure accurate fund allocation. Address corporate client requests promptly, analyze transactions for executive reporting, and conduct regular audits to maintain consumer information accuracy. Maintain secure documentation in line with privacy protocols and collaborate with cross-functional teams to resolve operational issues and propose process improvements. Communicate effectively with clients in both English and Spanish to ensure clarity. This role requires fluency in English and Spanish, with availability to work on Mexican holidays and rest on U.S. holidays. Concord leverages proprietary technology to deliver comprehensive servicing solutions, with subject matter experts proactively partnering with clients to maximize portfolio performance.
Required Qualifications
- Technical degree or bachelor's degree in administration, Finance, Accounting, or a related field
- Equivalent relevant experience in client support and operations management
- Advanced proficiency in English (both written and spoken)
- Intermediate knowledge of Microsoft Excel and other Office applications
- Ability to manage multiple tasks simultaneously with high attention to detail
- Strong communication and customer service skills
- Ability to work under pressure and meet deadlines
- Availability to work on Mexican holidays and rest on U.S. holidays
Desired Qualifications
- Previous experience in corporate client support and operational process management is preferred
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